Step 1: Pre-Inspection - Each item of equipment is thoroughly inspected by one of our Child Passenger Safety Certified technicians for:a) Potential damage b) Harness, Strap & Buckle Integrity c) Areas marked for extra attention Step 2: Vacuum - In order to fully clean the item, we disasssemble, tag and clean each part where necessary using high powered vacuums to remove every last crumb from car seat and stroller fabrics, and right down into the base of the chassis. Next we use Seventh Generation All Purpose Cleaner to clean the chassis / exterior of the item. Step 3: Pre-Spray & Hand Wash - Next, we apply our soil lifting, hypoallergenic, biodegradable, plant derived FDA approved formulas to the areas being cleaned. Our formula breaks down the dirt, oil, sugars and other sticky substances that can attract more dust and bacteria. Once these have been loosened from the fabric, we gently handwash the fabrics using Seventh Generation Baby Natural 4X Laundry Detergent. Step 4: Steam Clean - Our unique steam vacuum system is built to handle the most difficult cleaning situations with ease and requires no harsh chemicals! The steam cleaning system delivers steam at a germ busting 145°C. The steam not only kills harmful bacteria and mould but also kills dust mites. Step 5: Post-Spot Treatment - For those tough and nasty stains, the CPS technician will re-treat and spot clean any of the remaining stains until they're no longer there. We use Seventh Generation Laundry Stain Remover which quickly removes any stubborn stains. Step 6: Re-assemble Sparkly Clean Equipment We re-assemble the item, conduct a post-inspection for safety and wrap the item to ensure no dirt/bacteria travel back to your doorstep.