FAQ’s

[vc_column_text]As the UAE’s most trusted baby equipment rental company, we look forward to hearing from you and assisting you on your holiday in Dubai, Abu Dhabi and the UAE[/vc_column_text][vc_toggle title=”Why Hire4Baby.com?” open=”false” style=”default”]

When you hire through Hire4Baby.com you reap the benefits of less fuss, light traveling, excellent products and great service. We want you and your family to relax and thoroughly enjoy your holiday in Dubai so we’re here to make it easier for you.

We are an established company with a proven track record – just check out our reviews on Facebook

[/vc_toggle][vc_toggle title=”Can I be assured of high quality baby and toddler equipment?” open=”false” style=”default”]

Absolutely! Our range of baby and children equipment meets strict safety requirements, is in excellent condition and goes through a thorough cleaning and sterilization process after each and every hire. We wouldn’t send out anything we wouldn’t want to receive ourselves!

[/vc_toggle][vc_toggle title=”How is your equipment cleaned? ” open=”false” style=”default”]

We pride ourselves on cleanliness! All of our equipment is thoroughly cleaned and sanitized with our 5-step cleaning process. All of our car seats, strollers, fabrics and linens are thoroughly cleaned with Seventh Generation natural detergents.  We also steam clean all our products before and after each use to ensure you with only the cleanest equipment. We wouldn’t send out anything we wouldn’t want to receive ourselves!

[/vc_toggle][vc_toggle title=”How far ahead should I place an order? ” open=”false” style=”default”]

It is always best to place your order as soon as you know your travel dates. This way items are reserved and guaranteed. If you need to make any changes to your reservation, you can always do so.

Please note that we offer same day delivery services only when our schedule permits.

[/vc_toggle][vc_toggle title=”Do you install car seats? ” open=”false” style=”default”]

Unfortunately we do not install car seats. However, within each car seat product listing, we have provided user manuals and instructional videos on how it’s done.  We are also very happy to assist and guide you through the process.

[/vc_toggle][vc_toggle title=”What if I need something not on your site? ” open=”false” style=”default”]

Sometimes have equipment which we have not yet loaded onto our website, so please ask!  We always do our best to accommodate our clients requests as best as we can.

[/vc_toggle][vc_toggle title=”Will you set up my crib rental? ” open=”false” style=”default”]

Yes we will be glad to do this for you. If you will not be there for drop off it is very simple to do yourself and we have provided user manuals and instructional videos on all our cot rental listings.

[/vc_toggle][vc_toggle title=”Are your products safe? ” open=”false” style=”default”]

Safety is our primary concern. All of our products are up to date and meet all safety standards. Products are checked after each use and are replaced as needed.

[/vc_toggle][vc_toggle title=”Can I pick up my equipment? ” open=”false” style=”default”]

Pick up and collection from our warehouse in Al Quoz 3 is available and should be scheduled by appointment.

[/vc_toggle][vc_toggle title=”What happens after I make my reservation? ” open=”false” style=”default”]

Once you complete your online booking request, we will process it within 24 hours (but generally faster!) and provide you with an order confirmation.  However, if your requested item is not available, we will get right back to you with suggestions for an available option. Once everything is confirmed and you are happy, we will forward you an invoice and email/sms an online payment link.  Payment should be made within 7 days or before delivery.  We can accept COD if you are present at the time of delivery, but we kindly request for you to have the correct amount as our drivers have limited change.

[/vc_toggle][vc_toggle title=”How can I be assured of your delivery on the day?” open=”false” style=”default”]

We will contact you by whatsapp, sms or phone before delivery to reconfirm all details. If you have any time limitations, please do let us know so we can work around your schedule.  Should you request advance bookings, we can have all items pre-delivered and set up for you upon your arrival so you can make use of the equipment straight away.

[/vc_toggle][vc_toggle title=”Do you deliver to Hotels? ” open=”false” style=”default”]We are pleased to offer delivery services to hotels, most of which are happy to accept deliveries in advance of guest arrival.  However, some hotels have a strict policy on accepting parcels before a guest has checked in.

If you would like us to deliver to your hotel before you have checked in, please ensure you have fulfilled our requirements:

  1.  Email the hotel to notify them of our delivery
  2. Ensure you have provided us with the correct booking name for the hotel reservation.

Upon your departure, please leave all the rented equipment with concierge under “Hire4Baby.com” to allow quick collection.

[/vc_toggle][vc_toggle title=”What is your minimum hire period?” open=”false” style=”default”]

Our minimum hire period is 3 days for most products, unless otherwise stated. Please state the dates you wish to hire the items for and you will be invoiced accordingly.

Please note any early returns upon your own choice after the commencement of hire will not be entitled to any refund.

[/vc_toggle][vc_toggle title=”Is there a bond/security deposit?” open=”false” style=”default”]

Yes we require a refundable bond/security deposit on all hire items. This covers against loss, damage or non return of items. If the equipment is returned to us in the same conditioned it was hired out to you then you will receive a full refund. Refundable security deposit is to be paid at the same time as your hire items.

[/vc_toggle][vc_toggle title=”What about delivery costs?” open=”false” style=”default”]

We offer complimentary delivery and collection services within Dubai for orders over AED250.  For orders less than AED250, we charge AED20 each trip. For more information, please see our Delivery Policy

[/vc_toggle][vc_toggle title=”How do I pay?” open=”false” style=”default”]

We provide the following options:

  1. Payment in advance by credit or debit card
  2. Payment in advance by Paypal (please note a 4% service fee will be added)
  3. Payment at the time of delivery by credit or debit card
  4. Payment at the time of delivery by cash – please have the correct cash as our drivers have limited cash on hand.

[/vc_toggle][vc_toggle title=”What is your Cancellation Policy?” open=”false” style=”default”]

Cancelation more than 7 days prior to delivery: 100% refund
Cancellation 7 – 3 days prior to delivery: 50% refund
Cancellation 1 – 2 days prior to delivery: 25% refund
Cancellation on the day will result in 0% refund.

[/vc_toggle][vc_toggle title=”Does the price include Tax and Service charge?” open=”false” style=”default”]We do not currently charge for Governmental tax or services.  However, all orders processed for delivery after 1 January 2018 will be subject to 5% VAT.[/vc_toggle][vc_toggle title=”I need more help and/or information. How do I contact you?” open=”false” style=”default”]

For further assistance please contact us as follows:

Hire4Baby.com