Frequently Asked Questions
We look forward to hearing from you and assisting you on your holiday in Dubai.
When you hire through Hire4Baby you reap the benefits of less fuss, light traveling, excellent products and great service. We want you and your family to relax and thoroughly enjoy your holiday in Dubai so we’re here to make it easier for you.
Absolutely! Our range of baby and children equipment meets strict safety requirements, is in excellent condition and goes through a thorough cleaning and sterilization process after each and every hire. We wouldn’t send out anything we wouldn’t want to receive ourselves!
We pride ourselves on cleanliness! All of our equipment is thoroughly cleaned and sanitized prior to each delivery. All of our linens and fabrics are cleaned with Seventh Generation natural baby friendly detergent and our strollers are steam cleaned and sanitized before and after each use. We wouldn’t send out anything we wouldn’t want to receive ourselves!
It is always best to place your order as soon as you know your travel dates. This way items are reserved and guaranteed. If you need to make any changes to your reservation, you can always do so. We will try to accommodate last minute orders as best as we can.
Unfortunately we do not install car seats. However we can provide instructions on how it’s done, as well as provide a clear and concise manual.
Please ask! We try to accommodate our clients as best as we can.
Yes we will be glad to do this for you. If you will not be there for drop off it is very simple to do yourself.
Safety is our primary concern. All of our products are up to date and meet all safety standards. Products are checked after each use and are replaced as needed.
Pick up and collection from our warehouse is available and must be scheduled by appointment.
Once you complete your online booking request. Once we have confirmed item availability, you will receive an email from us, generally within 24 hours. On the confirmation all items requested will be listed as well as time windows for delivery and collection details that you choose. If there are any issues, we will contact you right away.
We will contact you by whatsapp, sms or phone before delivery to reconfirm all details. If you have any time limitations, please do let us know so we can work around your schedule.
Should you request advance bookings, we can have all items pre-delivered and set up for you upon your arrival so you can make use of the equipment straight away.
Our minimum hire period is 3 days for most products, unless otherwise stated. Please state the dates you wish to hire the items for and you will be invoiced accordingly.
Please note any early returns upon your own choice after the commencement of hire will not be entitled to any refund.
Yes we require a refundable bond/security deposit on all hire items. This covers against loss, damage or non return of items. If the equipment is returned to us in the same conditioned it was hired out to you then you will receive a full refund. Refundable security deposit is to be paid at the same time as your hire items.
We offer complimentary delivery and collection services within Dubai for orders over AED300. For orders less than AED300, we charge AED20 each trip. Should you require delivery to Abu Dhabi, please contact us for more details.
We provide three options of payment for our customers. Payment by cash or card at the time of delivery, or pre-payment by Paypal. Please let us know your preferred method of payment at time of booking.
Cancelation more than 7 days prior to delivery: 100% refund
Cancellation 7 – 3 days prior to delivery: 50% refund
Cancellation 1 – 2 days prior to delivery: 25% refund
Cancellation on the day will result in 0% refund.
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